Delete your Sonurne account

Request deletion without the app

Email support@sonurne.com with the subject “Sonurne account deletion request”. Include the email address or phone number used for your Sonurne account. We will verify account ownership before deleting data. Never send your password, SMS code or payment card details.

Delete in the app

Open Me → Settings → Safety & account → Delete account. Confirm the permanent deletion. You may need to sign in again to verify ownership.

What is deleted?

The deletion flow removes your active account and profile, uploaded profile photos, cloud dream records and interpretation jobs, sent messages, friend and match records, preferences and associated moderation reports. Conversations with other people are closed; content belonging to those other people is not deleted from their accounts.

What may remain?

Apple and Google retain their own purchase and subscription records. Subscription verification and service-provider operational or backup records may remain under the applicable provider retention policies and legal requirements. These are not active journal or profile records. Contact support for the records and retention information applicable to your request.

Account deletion does not cancel an Apple or Google subscription. Cancel it in your store account settings. Copies that you exported or shared outside Sonurne remain with their recipients.

Delete a dream without deleting your account

Open the dream in Journals and choose Permanently delete. Previously created weekly or monthly reports are separate records. For other data deletion requests, email support and identify the data you want removed.